Who We Are
Sureen De Silva Therapy is a sole-practitioner mental health social work practice operated by Sureen De Silva, Accredited Mental Health Social Worker (AMHSW).
What Information We Collect
We collect personal information (name, date of birth, contact details, Medicare number) and health information (presenting concerns, mental health history, session notes, risk information) to provide counselling services, manage appointments and billing, and process Medicare claims. ABN: 77 645 258 828 Email: info@sureendesilvatherapy.com.au
How We Store Your Information
Your records are stored securely in Halaxy practice management software using Australian-based, encrypted data hosting. Access is restricted to the practitioner only. We do not disclose your information to overseas recipients.
When We Might Share Your Information
Your information is shared only: with your consent; with your referring GP for care coordination; where required by law (including mandatory reporting obligations); or to prevent serious harm to you or others.
How Long We Keep Your Records
- Adult clients: 7 years from the date of last service
- Clients who were minors: until age 25, or 7 years from their 18th birthday — whichever is later
Your Rights
You have the right to access or request correction of your records, make a privacy complaint, and ask us not to use your information for certain purposes. Contact the Privacy Officer (Sureen De Silva) at info@sureendesilvatherapy.com.au.
Data Breaches
If a data breach is likely to result in serious harm, affected individuals and the Office of the Australian Information Commissioner (OAIC) will be notified in accordance with the Notifiable Data Breaches Scheme.
Privacy Complaints
Privacy complaints can be directed to Sureen De Silva at sureendesilva@outlook.com. If you are not satisfied with our response, you may contact the OAIC (www.oaic.gov.au | 1300 363 992) or the Health Complaints Commissioner Victoria (www.hcc.vic.gov.au | 1300 582 113).
Website Visitors
Our website may collect analytics data (e.g., IP address, pages visited) for security and improvement purposes only. This is not linked to your clinical identity. Cookies may be used to improve browsing experience and can be disabled in your browser settings.